Question 1

About FF Focus Group by Focus Forward

Accepted Answer

FF Focus Group is powered by Focus Forward. Since 2003, Focus Forward has been bringing together people who would like to share their opinions with the companies that want to hear them and make choices based on those opinions. We invite you to join our US‑based panel and participate in the many types of research that exist today!

Question 2

Have an Opinion?

Accepted Answer

Join now! FF Focus Group by Focus Forward works with consumers, business professionals, and medical professionals to give you the opportunity to voice opinions about the products and services you use every day.

Question 3

Need an Opinion?

Accepted Answer

Focus Forward populates every project with qualified and engaged respondents. We excel in finding individuals interested in participating in marketing research and then work closely with you to collect the perfect research respondents for your project.

Question 4

How often can I participate in your market research opportunities?

Accepted Answer

Each client makes their own choice regarding past participation. This can be any amount of time — some request three (3) months or six (6) months, and others request a year between studies. Online‑only survey studies do not count toward your past participation.

Question 5

Where can I find available studies?

Accepted Answer

Studies are available now! Sign up in our database, or visit our Current Projects page to see existing studies.

Question 6

Will I have to give you my credit card information?

Accepted Answer

You will never be asked to provide us with your credit card number or to make a purchase from us. Legitimate marketing research requires no fee for any reason at all and pays you to participate.

Question 7

I've been a member, but never get picked to participate in a study.

Accepted Answer

Increase the number of studies you apply for by following us on Twitter to hear about projects first. Sometimes your answers won't meet criteria for a particular study — that's normal. Fill out all applicable profiles on your Member Account page so we can match you to studies where you are likely to qualify.

Question 8

How do I sign up to take studies?

Accepted Answer

Go to "Join Now." Complete the information in each section and click submit. The more information we have about you, the easier it is for us to find studies where you are likely to qualify. After completing your initial profile you'll receive a welcome email and invitations will start coming soon after.

Question 9

How do you determine eligibility?

Accepted Answer

Focus Forward has a five (5) part screening process to find the most qualified participants for each marketing research study. Each group has specific profile requirements to ensure we gather the very best information possible for our industry clients.

Question 10

Why can't I change my answers or complete a survey I started?

Accepted Answer

Once you have started a screener or survey, it cannot be reset or redone. This is a safety measure put in place by each client company to ensure that only qualified candidates participate. Unfortunately, in these cases, we are still unable to allow retakes.

Question 11

How can I unsubscribe?

Accepted Answer

To unsubscribe, click the "Unsubscribe" link at the bottom of any study invitation that you receive from us.

Question 12

Can residents from countries outside the US participate?

Accepted Answer

At this time our membership includes people who live within the United States only.

Question 13

Why am I not receiving any survey invitations?

Accepted Answer

Check the bulk, junk, or spam folder of your e‑mail account. Some mail filters may think your survey invitation is an advertisement. To avoid this issue, please add Claudia Taylor (Claudia@focusfwd.com) to your address book.

Question 14

How do I take an online survey?

Accepted Answer

When our client sends us a survey, we contact members who fit the demographic profile. All contact is via e‑mail. The e‑mail invitation contains a link to the survey and the amount of compensation you will receive if you qualify and complete it.

Question 15

How long does a survey take to complete?

Accepted Answer

The time varies, but the average is 15 minutes. A status bar in the survey lets you know what page you are on and the total length.

Question 16

Can I log out of a survey and come back later to complete it?

Accepted Answer

Yes. Simply log out of the survey and when you are ready to resume, go back to the survey e‑mail and click the link to pick up where you left off. (Once the survey's quota is filled, the survey is closed.)

Question 17

How do I update my personal information or change my e‑mail address?

Accepted Answer

Simply log in and go to the "My Profile" page. There you'll find the enrollment survey you initially completed. Edit your account and save changes when you submit.

Question 18

Will my personal profile information be sold to partners or other vendors?

Accepted Answer

Absolutely not. We keep your personal information strictly confidential. Only Focus Forward will contact you. You will never receive sales phone calls or e‑mails from third parties.

Question 19

How are my survey answers communicated to your clients?

Accepted Answer

The aggregate data collected in surveys is transferred to our clients. Your survey answers are not connected to you personally — our client receives a summary of all survey answers of the participants as a group.

Question 20

Rewards

Accepted Answer

For in‑person interviews, phone interviews, or online bulletin boards and other longer commitment projects, compensation typically ranges between $100 – $300. For online or mobile surveys, awards are typically between 1,000 – 5,000 points which equates to $1 – $5 per study.

Question 21

When will I receive payment for completing a study?

Accepted Answer

In‑Person Studies: cash, check, or gift card at the end of participation. Telephone & Multi‑Session Online Surveys: payments are made via virtual gift card six (6) to eight (8) weeks after completion. Single‑Session Online Surveys: Focus Forward Points are usually posted immediately to your member account. Balances may be withdrawn once you reach 20,000 Points.

Question 22

Where can I get help with my Virtual Visa Card?

Accepted Answer

For any questions about your Virtual Prepaid Visa Card you can contact Tremendous by email at help@tremendous.com or by phone at 1‑800‑443‑8762.

Question 23

Where can I follow up if I did not receive my incentive?

Accepted Answer

If more than eight (8) weeks have passed since you finished the project, please reach out to incentivepayment@focusfwd.com. Please include study number, dates of the project, amount of the incentive, and your contact information. You will hear back in two (2) business days.

Question 24

I've taken many Online Surveys with your company, but my account still reflects a zero (0) balance. Why?

Accepted Answer

Not everyone who starts a survey will qualify and complete the full survey. Eligibility is determined by several questions at the beginning. Only eligible participants will complete the survey and be paid for it.

Question 25

How can I request a payment?

Accepted Answer

You can request a virtual gift card by logging into your account and selecting "Claim a Reward."

Question 26

Do I earn incentives for referring friends?

Accepted Answer

Not at this time. If you have a family member or colleague who would enjoy being paid for their opinions, you can still refer them though.

Question 27

How will I be paid my unpaid account balance?

Accepted Answer

A virtual gift card will be sent to the email address listed in your profile. Keeping an up‑to‑date profile is important.

Question 28

If I do not pass the pre‑screen questions of an online survey, do I still earn an incentive?

Accepted Answer

No. Only completed surveys are paid the incentive.

Question 29

How do I get paid?

Accepted Answer

Go to the "Members" section and scroll down to the "My Points" section.

Question 30

Do I need to have a minimum account balance to request a reward?

Accepted Answer

Yes. You need a minimum of 5,000 points in your account to request a reward.

FAQs About
Paid Focus Groups,
Paid Surveys

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a Focus Group?

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Member?

FAQs AboutPaid Focus Groups,Paid Surveys

Ready to Joina Focus Group?

Already aMember?

FAQs About
Paid Focus Groups,
Paid Surveys

Ready to Join
a Focus Group?

Already a
Member?